apt789 FAQ — Questions You Want Answered

This is for payment security. The name entered when the player opened the account must match the name on the KBZPay, Wave Money, or bank account used for withdrawal. This protects against the risk of money being sent to the wrong account. If the name does not match, customer service can help you correct it.

KYC checks are usually carried out at the time of your first withdrawal or when the withdrawal amount is large. They may also be requested if access from a foreign network is suspected. The timing is not the same for every player, but having your documents ready in advance will speed things up.

Player personal data is secured with SSL encryption technology. It will not be sold to third parties and is stored only under our privacy policy in accordance with the law. For more details, you can read our Privacy Policy.

KYC verification helps prevent money laundering and reduces the risk of someone else accessing your account. It ensures that only you receive your withdrawals, strengthens account security, and plays a key role in maintaining fair play.

Both the Myanmar National Registration Card (NRC) and Passport are accepted. You can submit any official photo ID. Make sure the photo is clear and that the document has not expired. If you have any questions, contact us via Live Chat.

Settlement is processed automatically shortly after the match ends and the official result is announced. There may be a short delay during any review period or while results are being verified. For matches with uncertain outcomes (cancelled matches, suspended matches), decisions are made according to the rules.

Yes, you can combine multiple matches into a single Accumulator (Parlay) bet. You will only win if every match in the accumulator is correct — if one match is wrong, that entire bet loses. An accumulator can lead to higher winnings, but be aware that the risk of losing is also higher.

Yes, both EPL (English Premier League) and MNL (Myanmar National League) matches are available to bet on in the football section. UEFA Champions League and FIFA competitions are also included. You can check the match list and odds in the football section.

In-Play (Live Betting) lets you place bets in real time while a match is in progress. Instead of betting before the match, you can watch how the game is going and the goal count before deciding, which allows for more strategic play. Odds can change quickly, so you need to watch closely and act fast.

Odds are usually shown in decimal format. For example — if Team A's odds are 1.90 and you bet 1,000 Ks, you will get back 1,900 Ks (900 Ks profit). Odds below 1 indicate a favourite, while odds above 1 mean a higher payout. Odds are clearly shown in the football section.

Dragon Tiger is a game where one card each is dealt to two separate sides (Dragon and Tiger), and you bet on which side's card has the higher value. Card values run from 2 to Ace, and you can also bet on a Tie result. Rounds are fast, which is why players enjoy it.

Baccarat has two sides — Player and Banker — and the side whose card total is closest to 9 wins. Cards with a value of 10, J, Q, and K count as zero, and Ace counts as 1. If the total is a two-digit number, the tens digit is dropped (for example, 15 becomes 5). You can bet on Player, Banker, or Tie.

Every table has its own minimum and maximum bet limits. These limits are shown when you select a table and may vary depending on the table type and the game provider. You can choose a table that fits your budget.

Yes, apt789's Live Casino is fully playable on Android and iPhone through a mobile browser. No app download needed — just log in and start playing right away. With a good WiFi or 4G/5G connection, you can watch the Live Dealer video in clear, smooth quality.

Roulette offers many betting options — single number (Straight Up), two numbers (Split), a row (Street), colour (Red/Black), odd or even (Odd/Even), and low/high (1–18 / 19–36). Dozen and Column bets are also available. Keep in mind that betting on a single number pays more but has a lower chance of winning.

Shan Koe Mee is a traditional Myanmar card game where each player is dealt three cards and must decide to draw or stand to get the best possible point total. The highest hand (called Yinn Mu) is 9-9-9. In the online version, you play with a Live Dealer, bringing the classic Myanmar game to you in real time.

3D lottery results are generated by a Random Number Generator (RNG) with no interference. There is no service that recommends which numbers to pick — players must decide entirely on their own. Do not trust any sites or people claiming to offer lottery number "tips" — they are not helpful.

In 2D lottery, players choose up to two digits from 00 to 99 and place their bet. The winning numbers are drawn by RNG and results can be checked on the apt789 platform. Just like 3D, do not rely on outside services claiming to predict numbers — make your own decision.

Yes, these games can be played directly through a mobile browser with no app download required. Just log in to apt789 in your phone's browser and select your game — the display fits the mobile screen well so you can play whenever you want.

Yes, withdrawal requests are processed 24/7 — whether it's late at night or the weekend. Funds typically arrive within 30 minutes to 3 hours, though the exact time may vary depending on the payment provider and banking processing times.

The minimum withdrawal amount is 10,000 Ks per transaction. Requests below this amount will not be accepted by the system. The minimum deposit is 5,000 Ks. This amount applies to all methods — KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer.

To withdraw winnings earned with bonus funds, you must complete a wagering requirement of 10x the bonus amount. For example — if you deposit 20,000 Ks and receive a 20,000 Ks bonus, you must wager 20,000 × 10 = 200,000 Ks before the bonus winnings can be withdrawn. If you play with your own funds and meet the wagering requirement, you can withdraw without any bonus restrictions.

After submitting a withdrawal request, funds will arrive within 30 minutes to 3 hours. KBZPay and Wave Money are generally faster, while bank transfers may take a little longer. If your funds have not arrived within this time, contact us via Live Chat to check.

Yes, the KBZPay, Wave Money, AYA Pay, or CB Pay wallet or bank account used for withdrawals must be registered in the player's own name. Withdrawals to another person's wallet are not permitted and cannot be processed — this is for payment security.