🛡️ Player Protection Policy

Playing Responsibly at apt789

Gambling should only be for fun. apt789 provides tools, limits, and services to support healthy gambling habits for players.

Keep Gambling as Entertainment

apt789 is a platform offering casino, slots, football, and esports games for players in Myanmar. Our priority is for players to enjoy a balanced experience. Gambling should be treated as a leisure activity, not a source of income — keeping that mindset helps players maintain a healthy lifestyle.

apt789 helps players recognise when gambling may be becoming a problem. Setting personal limits, taking breaks, and activating self-exclusion are protection tools we offer. This policy is designed to support responsible play without getting in the way for the majority of players.

Only users aged 21+ are allowed to access this platform. Participation in gambling by those who are underage is strictly prohibited. We put the wellbeing and interests of every player first.

apt789's commitment: gambling should be a place for fun, entertainment, and showing skill. If you feel that is no longer the case for you, contact us right away — our 24/7 support is always available.

Core Principles of Responsible Gaming

Set a Budget

Decide how much you are willing to spend before you start playing. When you reach that amount, stop — do not chase your losses expecting to recover them.

Set a Time Limit

Set a time for how long you will play and do not go over your daily limit. Take regular breaks and make sure gambling is not the only activity in your life.

Accept Losses

Losing is a normal part of gambling. Chasing losses by continuing to play in the hope of winning them back is an early sign of a problem.

Do Not Play on Emotion

Playing when you are sad, angry, or have been drinking lowers your ability to make good decisions and can make things worse.

Do Not Gamble with Borrowed Money

Borrowing money to gamble or playing with borrowed money is a sign that things have reached a serious level. Contact us at any time.

Family Relationships

If gambling is causing problems in your family relationships, that is a sign you should seek help. Keep gambling in its place with the Oo Htun Foundation.

apt789's Protection Tools

We provide the following tools so players can set their own limits. You can request these tools through Live Chat.

Deposit Limit

You can set the maximum amount you can deposit per day, per week, or per month. The limit can be lowered immediately, but increasing it takes a 24-hour cooling-off period — giving you time to reconsider before the change takes effect.

Time-Out

If you want to take a break from gambling for a while, you can activate a Time-Out. Your account will be temporarily closed for a set period of 24 hours up to 6 weeks, and you will not be able to play during that time.

Self-Exclusion

If you want to stop gambling for a longer period, you can request Self-Exclusion. Your account will be completely blocked and inaccessible for between 6 months and 5 years, and cannot be cancelled until the period ends. This is a firm but fair measure.

Bet Limit

You can cap the amount you stake per bet, which prevents you from placing large bets one after another.

24/7 Support

If you run into any gambling-related problems at any time, you can reach our Myanmar-language support team immediately through Live Chat. Feel free to reach out without embarrassment — we are here to help.

Age Restriction 21+

21+

Age 21 and above only

The apt789 platform is for people aged 21 and above only.

apt789 strictly prohibits minors from participating in gambling and only allows access to those aged 21 and above in accordance with the law. Parents and guardians should use parental control software to prevent children from accessing this platform.

  • Age verification is required during registration
  • Accounts may be suspended if suspicious activity is found
  • Protecting children is our top priority

Signs of a Gambling Problem

If you recognise one or more of the following signs in yourself, please contact our support team or talk to someone you trust:

  • When you decided you would not gamble but find yourself unable to stop and keep playing anyway
  • When you are borrowing money, selling belongings, or finding other ways to get more money for gambling
  • When you have to hide your gambling from family and friends
  • When gambling is starting to affect your work, studies, or family life
  • When you are constantly trying to chase back the money you have lost
  • When thoughts of gambling fill your day because it is the only time you feel happy
  • When losing money through gambling makes feelings of anger, fear, or pain worse

Ways to Get Help

If you have a gambling problem, do not face it alone — you can get help through the following options

Live Chat Support

Click Live Chat on the apt789 website to reach our support team in Myanmar language 24/7. You can request gambling limits or Self-Exclusion from here.

Email Support

If you want to describe your problem in detail, contact us at [email protected]. You can send requests and questions related to gambling controls this way.

How to Maintain Responsible Gambling

Keep gambling healthy by considering yourself and those around you. Always remember that gambling is not a way to earn income — it is simply a form of entertainment. Look for ways to spend time on hobbies and with people you care about outside of gambling.

Regularly review how much you are gambling — track the amounts, time spent, and how you feel. This information helps you notice if the urge to gamble is growing. If you would like to assess yourself, you can get guidance through apt789's Live Chat.

If you are feeling fear, guilt, or shame around gambling, understand that these feelings are a sign it is time to seek help. Reaching out to apt789 is a genuine step toward a healthier life.

Play responsibly at apt789 with awareness

If you want to set limits, you can do so through Live Chat. Take precautions to prevent gambling from becoming a problem.

What you should know about responsible gambling

Self-Exclusion is a protection tool that lets a player request to lock their apt789 account for an extended period. You can choose a period between 6 months and 5 years, and you will not be able to play until that period ends. You can request this through Live Chat.

Contact the support team via Live Chat to set a maximum amount you can deposit per day, per week, or per month. Limits can be lowered immediately, but increasing a limit has a 24-hour review period.

Time-Out is a short-term break from gambling (24 hours to 6 weeks). Self-Exclusion is a longer-term protection (6 months to 5 years). If your situation is more serious, choose Self-Exclusion.

You can speak in Burmese with apt789's Live Chat support 24/7. You can also email [email protected]. Our team keeps all conversations confidential and players have no reason to feel embarrassed when reaching out.

Parents can use Parental Control software to block children from accessing this platform. apt789 clearly states that only users 21+ are allowed, and age verification is carried out at sign-in. Contact us if you notice any suspicious activity.

Stop playing immediately. Contact apt789 Live Chat to request a deposit limit or activate Time-Out / Self-Exclusion. If the problem is serious, talk to a trusted family member or friend and seek help. Remember that trying to "chase" losses from gambling only makes things worse.